This section describes the skills and knowledge and their level required for this unit

Required skills

accurately enter data

apply safe and efficient work practices

communicate in a clear and concise manner using appropriate terminology

comply with relevant legislative requirements including licensing

demonstrate understanding of basic numeracy

evaluate test results

identify basic faults or malfunctions in operation of security systems

interpret security codes and alarm signals

monitor evaluate and interpret data and information

operate a range of electronic security alarm monitoring management software relating to electronic security systems and tracking equipment

prepare and present written and computerbased information

read and interpret data information and instructions

solve routine problems and make decisions according to set procedures

test monitoring parameters

use keypads and control panels

use relevant testing tools and equipment

Required knowledge

alarm monitoring and management software

approved communication terminology and codes and signals

backup procedures

client confidentiality requirements

common faults and malfunctions in security equipment and systems

computer software used for monitoring functions

electronic equipment and system configurations and programs

emergency procedures

keypad and control panel types and functions

monitoring and response requirements

operational principles and functions of electronic security systems and equipment

relevant legislative provisions including Occupational Health and Safety OHS and licensing requirements

reporting documentation requirements and processes

security equipment and system configurations and programs

software templates for electronic security equipment and systems

technical terminology

templates for electronic security equipment and systems

testing methods and requirements

verification procedures and requirements for confirming authenticity of received information

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

designing templates and accurately keying in data and crosschecking against monitoring parameters

determining and conducting appropriate tests to confirm operation and performance of monitoring

determining monitoring functions and capabilities of electronic security equipment and system

evaluating and documenting test results and completing relevant documentation

gathering and reviewing information and data to establish monitoring parameters

recognising faults or malfunctions in security equipment and systems

using appropriate communication channels and processes to accurately receive and convey information

Context of and specific resources for assessment

Context of assessment includes

a setting in the workplace or environment that simulates the conditions of performance described in the elements performance criteria and range statement

Resource implications for assessment include

access to plain English version of relevant statutes and procedures

access to a registered provider of assessment services

access to a suitable venue and equipment

assessment instruments including personal planner and assessment record book

work schedules organisational policies and duty statements

Reasonable adjustments must be made to assessment processes where required for people with disabilities This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

This unit of competency could be assessed using the following methods of assessment

observation of processes and procedures

questioning of underpinning knowledge and skills

Guidance information for assessment

Assessment processes and techniques must be culturally appropriate and suitable to the language literacy and numeracy capacity of the candidate and the competency being assessed In all cases where practical assessment is used it should be combined with targeted questioning to assess the underpinning knowledge

Oral questioning or written assessment may be used to assess underpinning knowledge In assessment situations where the candidate is offered a choice between oral questioning and written assessment questions are to be identical

Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors team leaders or specialist training staff

Legislative requirements may relate to:

Organisational requirements may relate to:

Assignment instructionsmay include:

Security equipment and systems may include:

Monitoring parameters may relate to:

Relevant personsmay include:

Testsmay include:

Testsmay be conducted using:

Documentationmay include: